Lunubet Casino Terms & Conditions

1. About these terms

These terms and conditions apply to your use of the Lunubet Casino website, mobile services, games, account features and any related services made available to players. By accessing the website, registering an account or using any service, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree, you must not use the website or its services.

Additional rules may apply to particular games, payment methods, promotions, competitions or other features. These rules will be displayed where relevant and form part of these terms. If there is any inconsistency between a specific game or promotion rule and these general terms, the specific rule will apply to the relevant activity to the extent of that inconsistency.

You are responsible for reading the current version of these terms before using the service. We may update, replace or amend these terms from time to time to reflect changes to the website, applicable law, regulatory requirements, security practices or the services offered. Changes will take effect when published on the website, unless a different effective date is stated. Continuing to use the service after an update means that you accept the revised terms.

Applicable requirements

Your use of Lunubet Casino must comply with all applicable laws and regulations. You must not use the website if doing so would be unlawful in your location. Access to particular services may be restricted by jurisdiction, product availability, technical controls or other requirements. It is your responsibility to check whether online gambling is permitted where you are located.

2. Eligibility and your account

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. You may be asked to provide information or documents to confirm your identity, age, location or source of funds. Verification checks may be completed when you register, before a withdrawal, during account activity or whenever required for security, compliance or responsible gambling purposes.

You must provide information that is accurate, current and complete. You must update your details if they change. We may suspend or restrict an account where information appears inaccurate, incomplete, misleading or inconsistent with our verification requirements. An account must be used only by the person in whose name it is registered.

• You must keep your username, password and other login details confidential.
• You must not permit another person to access or use your account.
• You must notify us through the available support channels if you suspect unauthorised access or unusual account activity.
• You must not open or operate multiple accounts unless expressly permitted under the applicable account rules.
• You must not use an account for unlawful activity, fraud, money laundering, financial crime or any activity that may harm the website or other players.

You are responsible for activity carried out through your account, subject to any investigation into unauthorised use or a security incident. We may refuse registration, limit access, suspend an account or close an account where we consider it necessary for security, legal, regulatory, operational or responsible gambling reasons.

Verification and account restrictions

Until required checks are completed, some account functions may be unavailable. We may request further information at any time and may retain records of verification and account activity as required by applicable obligations. If an account is suspended, you must not attempt to bypass the restriction by opening another account or using another person's details.

3. Games, wagers and payments

Games and wagers are offered subject to availability, technical operation and the rules displayed for the relevant product. Before confirming a wager, you should check the game information, stake amount, available balance and any applicable rules. A wager is generally treated as accepted only when it has been recorded by the website's systems. If a wager is not recorded, it may not be valid even if a message, display or connection issue suggests otherwise.

You must check your account and transaction information regularly and raise any suspected error as soon as reasonably possible. We may correct obvious errors, technical faults, display issues, duplicated transactions or incorrectly settled game activity. Where appropriate, any affected balance or transaction may be adjusted in accordance with the applicable game rules and relevant requirements.

Deposits and withdrawals

Available payment methods, processing requirements and transaction conditions may vary. You may only use a payment method that belongs to you or that you are authorised to use. Payments can be subject to verification, processing checks, third-party requirements, service availability and applicable financial crime controls. We do not guarantee that every payment method will be available at all times.

You are responsible for entering correct payment information and for any fees or charges imposed by your bank, payment provider or other financial institution. We may delay, reject or reverse a transaction where there is a security concern, an account issue, a payment dispute, a failed verification check or a legal or compliance reason. Withdrawal requests may require identity verification and other checks before they can be processed.

Funds must not be deposited for the purpose of transferring money to another person or for any activity unrelated to legitimate use of the service. We may investigate unusual payment patterns and may take appropriate action where transactions appear suspicious, fraudulent or inconsistent with these terms.

Service interruptions

The website and games may occasionally be unavailable because of maintenance, updates, telecommunications problems, software faults, third-party services or events outside reasonable control. We will take reasonable steps to maintain the service, but uninterrupted availability cannot be guaranteed. You should not rely on a temporary display, connection or software error when deciding whether to place a wager.

4. Promotions and responsible gambling

Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms may set out eligibility requirements, qualifying activity, expiry dates, playthrough conditions, maximum or minimum amounts, excluded games, withdrawal rules and other restrictions. You should read the full promotional terms before taking part. A promotion may be withdrawn, amended or cancelled where permitted by its terms or where misuse, error, fraud or a technical issue affects its operation.

Only one person may use a promotion unless the relevant promotional terms state otherwise. We may refuse or remove a promotional benefit where an account is ineligible, information is inaccurate, multiple accounts have been used, activity appears abusive or the promotion has been used in a way that is inconsistent with its purpose.

Playing responsibly

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget and time limit before you play, and only use money you can afford to lose. Do not chase losses, gamble when distressed or allow gambling to interfere with work, family, study or other responsibilities.

• Use available deposit, spending, wagering or session limits where offered.
• Take regular breaks and keep track of the time and money you spend.
• Consider a temporary break or account closure if gambling no longer feels enjoyable or controlled.
• Do not gamble while under the influence of alcohol or other substances.
• Seek independent support if you are concerned about your gambling or someone else's gambling.

You can use the responsible gambling tools and account support options made available through the website. Requests for a break, restriction or account closure should be made through the available support channels. We may also apply restrictions or take other steps where required by our responsible gambling processes or applicable obligations.

5. Privacy, conduct and legal matters

Privacy and information security

Personal information is handled in accordance with the Lunubet Casino Privacy Policy. We may collect and use information needed to provide the service, manage accounts, process payments, verify identity, prevent fraud, meet legal obligations, improve performance and support responsible gambling. You should read the Privacy Policy for information about collection, use, disclosure, storage and access to personal information.

Prohibited conduct

You must not interfere with the website, introduce malicious code, use automated tools without permission, exploit a software fault, manipulate game results, reverse engineer the service, infringe intellectual property rights or attempt to gain unauthorised access to any account or system. You must not use the service to harass, threaten, deceive or harm another person.

The website, text, graphics, logos, software and other content are owned by or used with permission from the relevant rights holders. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute or commercially exploit website content without appropriate permission.

Suspension, closure and liability

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, an account is being used unlawfully, verification cannot be completed, activity creates a security or compliance risk, or action is required to protect the service, players or the public. Any handling of remaining funds will be subject to applicable law, verification requirements and the circumstances leading to the action.

To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, interruptions to communications or third-party services, device or software problems, incorrect information supplied by you, or your failure to keep account details secure. Nothing in these terms excludes, restricts or modifies any right, guarantee or protection that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law.

Questions and governing law

If you have a question about these terms, an account restriction, a transaction or a game result, please use the support or contact options available on the website. We may ask for information needed to investigate your query and protect account security. These terms are intended to operate in accordance with applicable Australian laws and any mandatory requirements that apply to your use of the service.