Responsible Gaming

Gamble for entertainment

Online casino games involve risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can ensure a win. A previous result does not make a particular outcome more or less likely in a future game. You should only gamble with money you can comfortably afford to lose after essential living costs, bills and other financial commitments have been covered.

Before you begin, decide how much time and money you are prepared to spend. Think of this amount as an entertainment cost rather than an investment. Once your budget or session time has been reached, stop playing. Do not increase your spending because you are having a winning session, and do not continue in an attempt to win back money that has already been lost.

• Set a personal spending limit before each gambling session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, food, bills or other essentials.
• Do not borrow money, use credit or sell possessions to fund gambling.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Remember that games are designed for entertainment and that losses can occur.

A responsible approach also includes understanding the rules and features of a game before placing a wager. If you do not understand how a game works, its costs or how a result is determined, do not play until you have obtained enough information to make an informed decision. Never assume that a bonus, promotion or feature removes the normal risks of gambling.

Tools for managing your play

Planning ahead can make it easier to stay in control. Depending on the services available on your account, safer gambling tools may allow you to set deposit, loss, wager or session limits, review your activity, take a temporary break or request account closure. Limits should be considered before you start playing, because changing a limit may involve a delay or other conditions.

Use practical limits

Choose limits that reflect your real budget, not an amount you hope to win. Consider setting a daily, weekly or monthly amount that you will not exceed. A limit is most useful when it is set before gambling begins and is treated as a firm boundary. If a limit is not available for the type of activity you want to manage, use a personal budget and stop playing when it is reached.

Take a break when needed

A break can be useful if gambling has become part of your everyday routine or you feel less in control than usual. A temporary break should be used to step away from gambling, reflect on your behaviour and consider whether further support is appropriate. During a break, avoid opening another gambling account or using another service to continue playing.

Consider self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or permanently. If you request self-exclusion, follow all instructions carefully and do not try to bypass the arrangement by creating another account or using someone else’s account. Self-exclusion may apply only to the relevant service, so you should consider additional support and exclusion options that may be available in your state or territory.

Recognising gambling harm

Gambling harm can develop gradually. It may affect your finances, relationships, work, study, physical health or emotional wellbeing. Anyone can experience gambling problems, regardless of their income, age, background or previous experience. You do not need to wait until the situation becomes severe before asking for help.

Consider taking a break and seeking support if you notice any of the following signs:

• You spend more time or money gambling than you planned.
• You chase losses or increase your bets to try to recover money.
• You hide gambling from family, friends or people you work with.
• You feel restless, irritable or anxious when you are not gambling.
• You use gambling to escape stress, loneliness, sadness or other difficult feelings.
• You borrow money, miss payments or use essential funds for gambling.
• You argue with people close to you because of gambling.
• You find it difficult to stop even after deciding to do so.
• You think about gambling frequently or allow it to interfere with work, study or daily responsibilities.
• You feel shame, hopelessness or distress connected with your gambling.

One warning sign does not provide a diagnosis, but it is a reason to pause and review your gambling. Be honest with yourself about the amount of time and money involved. Reviewing account activity, bank statements and personal spending can help you understand the effect gambling may be having. If you are concerned, speak with a qualified gambling counsellor, health professional or trusted person.

Getting help and protecting yourself

If gambling is causing concern, you can stop playing and ask for your account to be restricted or closed. You can also seek confidential assistance from an Australian gambling support service, a qualified counsellor, a doctor or another health professional. Support is available for people who gamble and for family members, friends and others affected by someone else’s gambling.

Talking to someone early can make the situation easier to manage. A support professional can help you understand your gambling, develop a plan, manage urges, review financial concerns and identify further services. You may wish to tell a trusted person what is happening so they can provide practical support, such as helping you follow a budget or avoid gambling situations.

If gambling has created financial pressure, consider speaking with a financial counsellor before taking out credit or making further deposits. Do not try to solve gambling-related debt by gambling more. If you feel at immediate risk of harming yourself or someone else, contact emergency services in Australia or seek urgent assistance from a health professional.

1. Stop gambling and move away from the device or website.
2. Use available limit, break, restriction or self-exclusion options.
3. Tell someone you trust what is happening.
4. Review your finances and protect money needed for essential expenses.
5. Contact an appropriate gambling, health or financial support service.
6. Follow your support plan and avoid returning to gambling when distressed.

Our commitment and your responsibilities

Lunubet Casino aims to provide clear information about responsible gaming and to make safer gambling options available where applicable. We may provide information about account activity, limits, breaks, self-exclusion and support pathways. The availability and operation of a particular tool may depend on the account, service or applicable requirements. Please review the relevant instructions before using any tool.

You are responsible for providing accurate information, keeping your account details secure and using gambling services only when legally permitted. You must be at least 18 years old to gamble in Australia and should comply with all laws that apply to you. Do not allow another person to use your account, and do not gamble on behalf of someone else.

Responsible gaming is a shared responsibility. No limit or account feature can replace personal judgement or professional help. If a tool does not meet your needs, stop gambling and seek assistance. You can also review the applicable terms and conditions for information about account restrictions, closures, verification and other account processes.

If you are unsure whether gambling is suitable for you, do not deposit or play until you have considered the risks and obtained independent advice. Choosing not to gamble is always an option. Your wellbeing should come before gambling, and asking for help is a positive step rather than a failure.