Privacy Policy | Lunubet Casino

About this Privacy Policy

Lunubet Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy describes the types of information an online casino site may collect, why that information is needed, how it may be used and the choices available to players. It applies to information collected through the website, account services, customer support channels and related casino activities.

Personal information means information that identifies a player or could reasonably be connected with a player. The information collected will depend on how the website and services are used. Some information is provided directly by a player, while other information is collected automatically when a player visits the website or uses an account.

By using the website, a player acknowledges that information may be handled as described in this policy. Where consent is required, consent may be requested at the time information is collected. A player may withdraw consent for optional activities, such as marketing, although this will not affect processing that is needed to operate an account, meet legal obligations, prevent fraud or protect the website.

Keeping information accurate

Players should provide information that is accurate, complete and up to date. If account details change, players should update them through the available account tools or contact support so that records can be corrected. Accurate information helps with account security, identity checks, payments, customer support and responsible operation of the services.

Information that may be collected and why

An online casino may handle different categories of information depending on the services a player uses. The information is collected for clear operational, security, support and compliance purposes. Typical categories include the following:

Account details, such as a name, date of birth, contact details, login information and other details supplied when an account is created or maintained.
Identity and verification information, which may include documents or information needed to confirm identity, age, account ownership or other details required before particular services can be used.
Payment and transaction records, including deposits, withdrawals, gaming transactions, payment method details, transaction dates, amounts and related account history. Full payment credentials may be handled by payment providers rather than stored directly by the casino site.
Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location information and connection details.
Cookie and usage information, including preferences, session activity, website interactions and information about how the website is accessed.
Communications and support records, including messages, questions, requests, feedback, verification correspondence and records of interactions with customer support.

How information may be used

To create, operate, maintain and secure a player account.
To provide casino services, process account activity and keep an accurate transaction history.
To carry out identity, age, account ownership and verification checks.
To detect, prevent and investigate fraud, money laundering, account misuse, payment abuse, collusion and other suspicious or unlawful activity.
To process deposits, withdrawals and other payment-related requests through relevant service providers.
To provide customer support, respond to questions and resolve complaints or technical issues.
To meet applicable legal, regulatory, tax, financial and record-keeping obligations without naming or limiting those obligations in this policy.
To maintain website functionality, improve performance, understand usage and help protect systems, players and the integrity of the services.
To send service messages, account notices, security alerts and other communications needed to manage an account.
To send optional marketing communications where permitted and where the player has provided the required consent or has not opted out.

Information will not be collected for purposes that are unrelated to the operation, security, support or legitimate administration of the services unless a player is informed or consent is obtained where required. Where practical, only information reasonably needed for a particular purpose should be requested.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, understand website traffic and improve performance. Some cookies may be necessary for security or basic website operation, while others may support analytics, preferences or marketing features.

Players can manage, block or delete cookies through the settings of their web browser. Disabling some cookies may affect website functions, account access, preferences or the way certain pages work. Browser controls differ between devices, so players should check the relevant browser settings for available choices.

When information may be shared

Information may be shared where it is reasonably necessary to provide the services, process transactions, verify an account, provide support, operate technical systems or meet legal and security requirements. This may involve trusted service providers that assist with payment processing, identity verification, fraud prevention, hosting, website performance, communications, analytics, customer support or information security.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect the rights and safety of players or others, to investigate suspected misconduct, or to protect the security and integrity of the website. Service providers may handle information only for relevant business or operational purposes and may be expected to apply appropriate confidentiality and security controls.

Protecting information

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and staff or supplier obligations. No website, device or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if suspicious account activity is noticed.

Player privacy rights and retention

How to exercise your data rights

Players may contact support@lunubetcasino.click to make a privacy or data request. The email should clearly explain the request and include enough information to help locate the relevant account. For account security, reasonable steps may be taken to confirm the identity of the person making a request before information is provided or changes are made.

Access: request information about the personal data held about you and, where appropriate, a copy of that information.
Correction: ask for inaccurate, incomplete or out-of-date personal data to be corrected or updated.
Deletion: request deletion of personal data where it is no longer needed or where deletion is otherwise available. This right may be limited where information must be retained for legal, security, dispute, payment or account-related reasons.
Withdrawal of marketing consent: withdraw consent to optional marketing communications at any time. Players can also use an unsubscribe option included in a marketing message where one is available.

A request may be considered in accordance with applicable privacy requirements and the circumstances of the account. Some requests may not be completed immediately, may require clarification or may be refused in full or in part where an exception applies. If marketing consent is withdrawn, service, security and account administration messages may still be sent because they are not optional marketing communications.

How long information is kept

Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. This can include identity, payment, transaction, communication and security records. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page. Players should review the policy periodically, particularly before continuing to use the website after an update. If a change materially affects how personal information is handled, further notice or consent may be provided where required.

For privacy questions, access requests, correction requests, deletion requests or withdrawal of marketing consent, contact support@lunubetcasino.click.