Contact Lunubet Casino

How to get in touch by email

To contact the support team, send an email to support@lunubetcasino.click. You can write to us about common account or website matters, including:

• Account access, profile details and verification questions
• Deposit and withdrawal questions
• Bonus terms or promotion-related queries
• Technical problems, errors or features that are not working as expected
• Responsible gambling requests, including requests for help managing your play

What to include in your message

To help us understand your request and respond faster, include your account email or username, a short description of the issue, and screenshots if relevant. Please provide enough detail to identify the question, such as the page or transaction involved and when the problem occurred. Do not include your password or complete payment card details in an email.

Response times

Support requests are reviewed in the order they are received. We usually reply within 24 hours, although the time may vary depending on the nature of the request, the information needed, and the current volume of enquiries. If your matter concerns responsible gambling, please make that clear in the subject line or opening sentence so it can be identified promptly.

Please check that your message is sent from, or clearly identifies, the email address connected with your account. This can help with account-related enquiries and may reduce the need for additional questions.