Cookies Policy

About cookies

Cookies are small text files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies can help a site operate properly, improve security, remember preferences and provide information about how visitors use its pages.

Lunubet Casino may use cookies, pixels, software development kits, local storage and similar technologies. In this policy, we refer to these technologies collectively as cookies unless a different description is needed. Some cookies may be placed by Lunubet Casino, while others may be placed by service providers that support website functions, security, analytics or communications.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser, while persistent cookies may remain on your device for a period of time or until you remove them. The length of time a cookie remains on your device depends on its purpose, your browser settings and the configuration of the relevant service.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may sometimes be linked with account, device or usage information that we hold. Where this occurs, that information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Why cookies matter

Online gambling websites need reliable technical systems to support account access, game pages, payments, security checks and responsible use tools. Cookies may help us distinguish between legitimate sessions, remember settings and detect unusual activity. They can also help us understand which pages are useful and identify areas where the website could be made clearer or easier to use.

Types of cookies we may use

The cookies used on a website can change as services and technology develop. The following categories describe the purposes for which Lunubet Casino may use cookies or similar technologies.

Strictly necessary cookies

These cookies support core website functions and may be needed for pages or services to work correctly. They can help maintain a secure session, support account sign-in, remember temporary selections, route website traffic, prevent fraudulent activity and protect the stability of the platform. These cookies are generally required for the operation of the website and may not be available for individual opt-out through a cookie banner.

Preference and functionality cookies

These cookies may remember choices you make, such as language, region, display preferences or other settings. They can make future visits more convenient and reduce the need to repeat the same selections. If you disable these cookies, some personalisation features may not operate as intended, although you may still be able to browse parts of the website.

Security and fraud-prevention technologies

Cookies and related technologies may be used to help protect accounts, transactions and website services. They can assist with identifying suspicious behaviour, automated access, attempts to misuse promotions or other activity that may threaten users or the platform. These technologies support our broader security, identity and risk-management processes.

Analytics and performance cookies

Analytics cookies may provide information about how visitors use the website, such as which pages are viewed, how users move through the site, whether pages load correctly and where errors occur. The information may be combined into statistical reports so that we can monitor performance, improve navigation and develop a more useful website. Analytics information is generally assessed in aggregate, where practical.

Advertising and marketing cookies

Subject to applicable requirements and your choices, marketing cookies or similar technologies may be used to measure campaigns, limit repeated advertising, understand whether communications are relevant and help present information about Lunubet Casino on other digital services. We do not use this category to avoid responsible gambling obligations. Marketing activity may be subject to additional controls, age restrictions and applicable gambling advertising rules.

Embedded content and third-party cookies

Some pages may contain content, tools or services supplied by third parties. Those providers may use their own cookies or similar technologies under their own policies. Third-party services can change, and their practices may differ from ours. Where relevant, you should review the privacy and cookie information provided by the third party before using an embedded feature or following an external link.

Your cookie choices

When you first visit the website, a cookie notice or preference tool may allow you to accept, reject or customise certain categories of cookies. Your choices may be stored so that the preference tool does not repeatedly ask you on every visit. If you use a different browser, device or browser profile, you may need to set your preferences again.

You can usually manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block cookies from particular websites or receive a warning before a cookie is stored. Instructions differ between browsers, so you should consult the help or settings area of the browser you use.

• Accept or reject optional cookies through the cookie preference tool where it is available.
• Delete cookies already stored on your device using your browser controls.
• Block cookies generally or only from selected websites.
• Use private or incognito browsing features, noting that these do not necessarily block all cookies or similar technologies.
• Review and update preferences if you change devices, browsers or browser profiles.

Blocking or deleting cookies may affect the way the website operates. You may be unable to sign in, maintain a secure session, save preferences, use certain account features or complete some activities. Essential security and functionality technologies may still be used where they are necessary to provide a requested service or protect the website.

Cookie settings do not necessarily control other forms of data collection, such as information provided when you create an account, contact support, complete a transaction or use a website feature. Those activities are explained in the Privacy Policy. Opting out of marketing cookies may also not stop all communications if you have separately agreed to receive service messages or other information.

Information, retention and policy updates

Information that may be collected

Depending on the technology and its purpose, cookie-related information may include a device or browser identifier, approximate location, browser type, operating system, pages visited, links selected, dates and times of visits, referral information, language settings, error information and interaction with website features. We may use this information to operate, secure, analyse and improve the website, subject to applicable law and your available choices.

Sharing and service providers

Lunubet Casino may use carefully selected providers to host, secure, analyse or support website services. A provider may process cookie-related information on our behalf or collect information under its own terms. We expect relevant providers to apply appropriate safeguards and use information only for authorised purposes. Information may also be disclosed where required to comply with legal obligations, protect users, investigate suspected misuse or maintain the security of our services.

How long information is kept

Cookie and related information is kept for no longer than reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law. Retention periods can vary according to whether the information is needed for security, account administration, analytics, legal compliance, dispute handling or another legitimate business purpose. Removing a cookie from your device does not necessarily delete information that was previously collected or stored in our systems.

Security and privacy

We use reasonable technical and organisational measures designed to protect information from unauthorised access, misuse, loss or alteration. No online service can guarantee complete security, and you should take care when using shared devices or public networks. Keep your account credentials private, log out when you finish using an account and use current browser and device security settings.

Changes to this policy

We may update this Cookies Policy when our website, service providers, technology or legal obligations change. The latest version will be made available on this page, together with an updated effective date where appropriate. You should review the policy from time to time so you understand how cookies and similar technologies may be used. If a change requires a new choice, we may display an updated cookie notice or preference tool.

Questions or concerns

If you have a question about this Cookies Policy, your cookie preferences or the handling of personal information, please use the customer support or privacy contact options provided on the Lunubet Casino website. We may need enough information to verify your request and respond appropriately. For information about access, correction, complaints or other privacy rights, please refer to our Privacy Policy.